Privacy Policy
Effective Date: December 1, 2025
M&M Healing Hands Home Health Services, LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and any details voluntarily submitted through contact forms.
Health Information (PHI): If you are a patient or submit information on behalf of a patient, we may collect personal health information in compliance with HIPAA.
Website Usage Data: Information about how you interact with our website (e.g., IP address, browser type, pages visited), collected via cookies or analytics tools.
2. How We Use Your Information
We may use your information to:
Provide and coordinate home health services
Respond to inquiries or requests
Communicate with you regarding appointments or service updates
Improve our website and services
Comply with legal and regulatory obligations
3. HIPAA Compliance
We are fully committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) we receive is handled securely and confidentially, in accordance with federal and state regulations. We only share PHI with authorized personnel and providers involved in your care.
4. Information Sharing
We do not sell, rent, or share your personal or health information with third parties except:
To coordinate care with healthcare providers
As required by law (e.g., subpoenas, court orders)
With your explicit consent
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
6. Cookies & Website Analytics
Our website may use cookies or similar technologies to analyze traffic and improve user experience. You can disable cookies in your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
8. Your Rights
You have the right to:
Request access to your personal or health information
Request corrections or deletions
Withdraw consent (where applicable)
To exercise these rights, contact us using the information below.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
M&M Healing Hands Home Health Services, LLC
Phone: (916) 302-6745
Email: info@mmhomehealth.com
HIPAA Notice of Privacy Practices
M&M Healing Hands Home Health Services, LLC
Effective Date: December 1, 2025
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Our Commitment to Your Privacy
At M&M Healing Hands Home Health Services, LLC, we are committed to protecting the privacy of your health information. This notice explains how we may use and disclose your protected health information (PHI) and your rights under the Health Insurance Portability and Accountability Act (HIPAA).
How We May Use and Disclose Your Health Information
We may use and share your PHI for the following purposes:
➤ Treatment
We may use your PHI to provide and coordinate your healthcare with nurses, physicians, specialists, and other healthcare professionals involved in your care.
➤ Payment
We may use and disclose your PHI to bill and collect payment for the services we provide. This may include sharing information with insurance companies or Medicaid/Medi-Cal.
➤ Healthcare Operations
We may use your PHI for internal operations such as quality assessment, staff training, auditing, licensing, and other business-related functions.
➤ Required by Law
We may disclose your PHI when required by federal, state, or local laws, such as reporting abuse or neglect or complying with a court order.
➤ Public Health & Safety
We may share information to prevent or reduce a serious threat to anyone’s health or safety, or in cases of public health risks such as disease prevention.
➤ Business Associates
We may share your PHI with third-party service providers (called Business Associates) who assist in carrying out our healthcare activities. These entities are legally required to safeguard your information.
Your Rights Regarding Your Health Information
You have the right to:
Access Your Records: Request a copy of your health records (in paper or electronic form).
Request Amendments: Ask for corrections if you believe information is inaccurate or incomplete.
Receive an Accounting of Disclosures: Request a list of times we’ve shared your PHI (excluding treatment, payment, and operations).
Request Restrictions: Ask us to limit what we share. While we are not required to agree, we will do our best to honor reasonable requests.
Request Confidential Communications: Ask us to contact you in a specific way (e.g., only by phone or mail).
Receive a Copy of This Notice: You can request a printed or electronic copy at any time.
Our Responsibilities
We are required by law to maintain the privacy and security of your PHI.
We will notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the practices described in this notice and give you a copy of it upon request.
We will not use or share your information other than as described here unless you provide written authorization.
Changes to This Notice
We reserve the right to change the terms of this notice at any time. The revised notice will apply to all PHI we maintain and will be posted on our website with the updated effective date.
Questions or Complaints?
If you have questions about this notice or believe your privacy rights have been violated, you may contact us directly or file a complaint with the U.S. Department of Health and Human Services.
Contact Information:
M&M Healing Hands Home Health Services, LLC
Phone: (916) 302-6745
Email: info@mmhomehealth.com
You will not be penalized for filing a complaint.